The aim of the course is to provide course participants with the basic knowledge and skills to use effective communication techniques to interpret, clarify, analyse and respond to information received, use effective negotiation skills to resolve conflicts for a win-win outcome, taking into consideration social and cultural differences.
Course Content
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Interpret And Analyse Information received
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Plan response to information received taking into account the social and cultural background of recipient of information
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Use appropriate communication techniques that consider social and cultural differences to clarify and respond to information received
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Identify signs, stages and causes of conflict with Individuals or groups of people
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Define the conflict and highlight points of differences / contention objectively, taking into consideration social and cultural differences of parties involved
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Negotiate for mutually acceptable solutions by all parties using effective communication and negotiation skills
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Communicate outcome of negotiation and propose relevant recommendations with justifications to supervisor
Who Should Attend
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Entry level or junior workers in the cleaning industry.
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Experienced cleaners who require their skills set to be formally recognised.
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Individuals without cleaning experience and are looking at entering the industry.
Medium/Duration
Venue
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7 Soon Lee St #03-27 iSpace Singapore 627608
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Nearest Bus Services 185, 193, 251, 258, 502
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Nearest MRT Pioneer or Boon Lay
Corporate classes at clients’ preferred locations can be arranged.
Course Fees
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$374.50/- per participant (GST inclusive, before SDF grant, if applicable)
Skills Development Fund (SDF) & Absentee Payroll Grant
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Companies applying for funding (only Singaporean and Singapore PR) must submit their training grant and absentee payroll application via SSG’s SkillsConnect system. All applications are subject to SSG’s approval. Companies applying for funding must make payment via Cheque to the Training Provider. For assistance, please call SSG at 67855785 or visit www.skillsconnect.gov.sg.
NOTE: To be eligible for funding, participants need to be company-sponsored, obtain at least 75% attendance and undergo all assessments.
